Table of Contents

Editions

Platform Licenses

Licenses (Unlimited Edition)

Object Access	Lightning Platform	Sales Cloud	Service Cloud
Accounts	✅	✅	✅
Activities, Tasks	✅	✅	✅
Assets	✅	✅	✅
Calendar, Events	✅	✅	✅
Campaigns		✅	✅
Cases		✅	✅
Contacts	✅	✅	✅
Content	✅	✅	✅
Documents	✅	✅	✅
Entitlements			✅
Knowledge	Read only	Read only (add-on)	✅
Leads		✅	✅
Opportunities		✅	✅
Orders		✅	✅
Products & Price Books		✅	✅
Quotes		✅
Sales Contracts		✅
Service Contracts			✅
Work Orders			✅
Custom Objects	✅	✅	✅

Features included/allocated for each Salesforce Edition

	Feature	Professional	Enterprise	Unlimited
Sandboxes	Developer	✅	✅	✅
	Developer Pro	$	$	✅
	Partial		1	1
	Full		$	1
Sales Cloud	Knowledge Base (Read Write)		$	$
	CTI Integration	✅	✅	✅
	Lightning Dialer	$	$	$
	Salesforce CPQ	$	$	$
	Salesforce Billing	$	$	$
	Salesforce Engage (Pardot)	$	$	$
Service Cloud	Knowledge Base (Read Write)		$	✅
	Live Agent Chat		$	✅
	CTI Integration	✅	✅	✅
	Field Service		$	$
Einstein	Relationship Insight		$	✅
	Next Best Action	✅ 5k	✅ 5k	✅ 5k
	Lead Scoring		$	✅
	Opportunity Scoring		✅	✅
	Deal Insight		✅	✅
	Forecasting		$	✅
	Conversation Insight		$	✅
	Email Insight		$	✅
	Activity Capture		$	✅
	Bot for Sales		$	✅
Storage	File Storage	10GB + (612MB/user)	10GB + (2GB/user)	10GB + (2GB/user)
	Data Storage	10GB + (20/user)	10GB + (20MB/user)	10GB + (120MB/user)
Platform Events	Maximum of CometId subscriber	20	1K	2K
	Maximum number of custom channels (CDC not included)	100	100	100
	Max Event Delivery (24h)	10k	25K	50k
	Max Event Publishing (1h)	250k	250k	250k
	CDC Object Limits	5	5	5