Salesforce Manufacturing Cloud¶

Salesforce Manufacturing Cloud is a platform that helps you manage your entire book-of-business and customer service lifecycle, while increasing collaboration and transparency between sales, operations, and partners.

Who can use Manufacturing Cloud ?¶

Manufacturing Cloud can be used by companies in the manufacturing industry who want to manage their commercial operations, orchestrate their service experience, and streamline their partner engagement. - Original equipment manufacturers (OEMs) - Production suppliers - Distribution or aftermarket manufacturers - Process manufacturers - Oil and gas producers - Companies that manage run-rate, on-going, or long-term business - Companies that want to orchestrate their service lifecycle - Companies that want to drive greater partner engagement

What are the benefit of Manufacturing Cloud ?¶

Manufacturing Cloud can help your business in various ways.

Modernize your commercial operations
Manage, grow, and forecast your entire top-line revenue
Transform your service experiences
Consolidate customer interactions into a single source-of-truth
Simplify and strengthen your partner engagements
Make faster, more informed decisions with actionable analytics

Data Model

More details to be added.

Licenses¶

What's Included in Manufacturing Cloud?¶

Manufacturing Cloud includes industry-specific standard objects, features, tools, permission sets, apps, and other default configurations. The objects, features, and default assets available to you depend on whether you're using Manufacturing Cloud for Sales, Manufacturing Cloud for Service, or Manufacturing Cloud for Sales and Service.

Here’s a detailed view of the features and functionality included in each offering:¶

Feature or Functionality	Manufacturing for Sales	Manufacturing for Service	Manufacturing for Sales and Service
Sales Cloud functionality (Lead and opportunity management, pipeline forecasting)	✅	❌	✅
Sales Agreements	✅	❌	✅
Advanced Account Forecasting (uses Data Pipelines and Data Processing Engine)	✅ Used to forecast run-rate and new business	✅ Used to forecast service revenue and spare parts demand*	✅
Account Manager Targets	✅	❌	✅
Program Based Business	✅	❌	✅
Partner Visit Management (Visits and Action Plans)	✅	❌	✅
Flow for Manufacturing (OmniStudio, Decision Table, Document Generation, Business Rules Engine, and Data Processing Engine)	✅	✅	✅
Service Cloud functionality (Channel and case management)	❌	✅	✅
Warranty Lifecycle Management	❌	✅	✅
Service Console for Manufacturing	❌	✅	✅
Asset Service Console for Manufacturing	❌	✅	✅
Service console components (Action Launcher, Audit Trail, Identity Verification, Record Alerts, and Timeline)	❌	✅	✅
Voice of the Customer (Feedback Management)	❌	✅	✅
MuleSoft Accelerator for Manufacturing	✅ (requires additional licenses)	N/A	✅ (requires additional licenses)
CRM Analytics add-on	✅ (requires additional licenses)	N/A	✅ (requires additional licenses)
Experience Cloud Manufacturing partner portal template	✅ (requires additional licenses)	N/A	✅ (requires additional licenses)
Rebate Management add-on	✅ (requires additional licenses)	✅ (requires additional licenses)	✅ (requires additional licenses)
Field Service	N/A	✅ (requires additional licenses)	✅ (requires additional licenses)